Privacy Policy

Company Name: MECEN GROUP PTE. LTD.

Company Registration Number: 201931456N

Jurisdiction: Singapore

Introduction

Mecen Group Pte. Ltd. (“Mecen,” “we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines the manner in which we collect, use, store, and protect your personal information when you interact with our services. We adhere to the legal requirements set forth by the applicable data protection laws and regulations in Singapore.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

Data Controller

For the purposes of the Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws, Mecen Group Pte. Ltd., located at 10 Ubi Crescent, #01-43, Ubi Techpark, Singapore 408564, is the data controller of your personal data.

Collection of Personal Data

We collect personal data in a lawful and fair manner, ensuring transparency in how we process your information. The personal data we collect may include, but is not limited to:

  • Identification Data: Name, contact details (e.g., address, email, telephone number).
  • Transaction Data: Purchase details, order history, payment information.
  • Technical Data: IP address, browser type, operating system, and online activity data.

We may collect this information when you:

  • Interact with our website.
  • Place orders or purchase products.
  • Contact us via telephone, email, or other communication channels.
Use of Personal Data

We process personal data to fulfil our contractual obligations and provide the services you request. The purposes for which we may use your data include:

  • Service Provision: To process orders, facilitate payments, and deliver products.
  • Customer Communication: To provide customer support, communicate about your orders, and respond to your inquiries.
  • Marketing Activities: To send promotional materials, subject to your explicit consent.
  • Legal Compliance: To comply with statutory obligations, verify identity, and prevent fraud.

We only process personal data when we have a lawful basis to do so, such as your consent, the necessity to perform a contract, compliance with legal obligations, or legitimate business interests.

Marketing Communications

With your consent, we may use your personal data to send you marketing communications about our products and services. You may withdraw your consent to receive such communications at any time by updating your preferences or contacting us at [email protected].

Disclosure of Personal Data

We do not sell or lease your personal data to third parties. However, we may share your information with third parties under the following circumstances:

  • Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, product delivery, and IT services. These providers are obligated to protect your data in accordance with this Privacy Policy and applicable data protection laws.

  • Legal Obligations: We may disclose your personal data where required by law, or to comply with legal processes, enforce our terms of service, or protect the rights, property, or safety of Mecen, our users, or others.

  • Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Data Security

We implement robust security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include secure servers, firewalls, encryption, and access controls. However, please note that while we strive to protect your data, no method of transmission over the internet or method of electronic storage is completely secure.

Your Rights

Under applicable data protection laws, you have the following rights with respect to your personal data:

  • Right to Access: You have the right to request access to your personal data that we hold.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
  • Right to Erasure: You may request the deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You may request the transfer of your personal data to another organization, or to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected].

International Data Transfers

Where your personal data is transferred to and processed in countries outside of Singapore, we ensure that such transfers are made in compliance with the relevant data protection laws, including the implementation of appropriate safeguards to protect your personal data.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting requirements. When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Mecen Group Pte Ltd
10 Ubi Crescent, #01-43,
Ubi Techpark, Singapore 408564
Email: [email protected]